Certified Pharmacy Technician (CPhT)
CSI Pharmacy West Chester, OhioJob Description
At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.
Committed to improving the health and livelihood of our patients, our Certified Pharmacy Technician (CPhT) will partner with our extraordinary team of pharmacists, clinicians, and business professionals to bring the highest quality treatments, care, and comfort to the patients we serve.
CSI is a rapidly growing National Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.
Location: West Chester, OH
Schedule: Monday – Friday; 8:30am – 5:00pm (100% On-Site)
Compensation: $21.00 - $24.50/hr (DOE)
Our high value rewards package:
- Up to 80 hours of PTO, 5 Sick Days, and 6 paid holidays
- 401k plan with matching contributions
- Industry-leading 360 You™ benefits program
- Up to 90% off higher education (degrees, certifications) and test preparation for you and your family through Purdue University Global Programs and Kaplan
- Employee Assistance Program (EAP) offered through Lincoln Financial Group
Certain benefits may vary based on your employment status.
What you'll do in this role:
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
Provides timely response to patients’ inquiries by telephone and/or email, consistent with service and quality standards.
Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient’s condition.
Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
Ensures that good patients’ relations are maintained, and patients’ claims, and complaints are resolved fairly and effectively.
Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
Documents information received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
Provides high quality services to the home-care patient and the home-care referral source.
Performs other duties and responsibilities as assigned.
We are looking for a compassionate Certified Pharmacy Technician with:
Valid CPhT required
Minimum 2 years Medical or Pharmacy experience or equivalent experience required
At least 1 year of experience in a Customer Service role highly preferred
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your Application, you are confirming that you are legally authorized to work in the United States.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
JR# JR247992