Job Description

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. 

Summary

The Regional Patient Care Specialist plays a key clerical and administrative role in supporting patient care. This position is responsible for managing patient-related documentation, scheduling, data entry, and communication tasks. The RPCS serves as a primary point of contact for patients, ensuring a positive experience through clear communication and timely assistance. In collaboration with an interdisciplinary nursing team, the RPCS helps streamline clerical workflows, supports care coordination efforts, and ensures accurate and efficient handling of patient information and service requests.

Compensation Range: $22 - $30/hr (DOE)

Location: Remote

Schedule: Monday – Friday; 8:30am – 5:00pm CST or EST

**Note: You are not required to live in CST or EST; however, this role is required to work the above schedule for either time zone.

Essential Duties and Responsibilities

include the following. Other duties may be assigned as necessary.

• Accurately records and processes patient orders and inquiries received via fax, mail, telephone, or direct contact, ensuring timely and organized documentation.
• Responds promptly and professionally to patient inquiries via phone or email, maintaining service excellence and quality standards.
• Handles inbound and outbound calls to patients regarding nursing services, and general patient support.
• Coordinates clerical aspects of patient care, including scheduling, verifying patient and insurance information, and updating records in collaboration with nursing and pharmacy teams.
• Communicates shipment details, supply needs, and service updates to patients, ensuring clarity and continuity of care.
• Escalates clinical concerns or changes in patient condition to the appropriate nursing or pharmacy team member, supporting interdisciplinary care coordination.
• Maintains accurate documentation of all patient interactions, including urgent requests, complaints, compliments, and service issues.
• Enhances nursing oversight by identifying compliance issues with completed forms, scheduling issues, and patient-reported concerns—prompting timely clinical follow-up and improving patient safety.
• Supports nursing efficiency by assisting with administrative tasks such as scanning documents, organizing patient records, and preparing nursing scheduling materials and forms management—allowing nurses to dedicate more time to direct patient care
• Ensures a high standard of patient relations by addressing concerns with empathy and directing unresolved issues to the appropriate department.
• Participates in special clerical assignments, including shipment notifications and adverse event reporting, as needed.
• Upholds professional conduct and represents the organization positively in all patient and team interactions.
• Collaborates effectively with interdisciplinary teams, including nurses, pharmacists, and administrative staff, to ensure seamless patient care.
• Adheres to all company policies, procedures, and compliance standards.
• Performs additional clerical and administrative duties as assigned to support patient care operations.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
• Must possess the ability to multi-task and frequently change direction.

COMPETENCIES

• Analytical - Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Business Acumen - Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.
• Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Supports affirmative action and respects diversity.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Able to handle frequent changes, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions and responds to management's directions.
• Initiative - Asks for and offers help when needed

Education and/or Experience

• Minimum two years medical or pharmacy experience or equivalent experience.
• At least 1 year of customer service experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is primarily remote, with the option for a hybrid schedule depending on business needs. The role involves performing clerical and administrative tasks using standard office equipment such as computers, phones, and digital communication tools. In a hybrid setting, occasional work may be conducted in an office environment. Limited travel may be required for team meetings, training, or patient-related coordination, during which the employee may be exposed to varying weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person or the role. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR248521