Job Description

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. 

Summary

The Clinical Performance Analyst builds and maintains an automated reporting network that delivers clinical and operational performance snapshots on a consistent schedule. The position validates new and ongoing initiatives by measuring implementation, adoption, and workflow efficacy. Front-line healthcare experience grounds each analysis in real-world practice and tests whether the numbers reflect what happens at the point of care.

Compensation Range: $75,000 - $95,000/year+ (DOE)

Location: 5340 Legacy Dr., Plano, TX

Schedule: (On-Site) Monday - Friday, 8:30am - 5:00pm CST

Travel: Up to 30% to our Nash, TX headquarters

Essential Duties and Responsibilities

Include the following. Other duties may be assigned, as necessary.

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• Reporting network: Design, build, and maintain an automated reporting network from Snowflake, CareTend BI, and platforms like Sigma with visualization in a business intelligence platform, delivering clinical and operational performance snapshots on a consistent schedule.

• Monthly Lifespan Reporting: Produce monthly reporting on referral cancellations, discharges, and patients not dispensing (on hold), including on-hold sub-analysis of retention rate and resumption rate.

• Mixed methods: Combine manual chart review with automated data extraction, and reconcile differences between sources.

• Initiative validation: Validate newly implemented and ongoing initiatives by measuring implementation, adoption, and workflow efficacy.

• Clinical validation: Apply front-line clinical knowledge to test data validity, identify measurement gaps, and confirm findings reflect real-world practice.

• Method documentation: Document the method for report creation and for synthesizing data variables so reports are reproducible and transferable.

• Communication: Present findings to clinical and operational leaders in clear, decision-ready form.

• On-site work and travel: Work on site and travel up to 30% to company locations, primarily the Nash, Texas pharmacy location, to review charts, observe workflows, and validate data against practice.

• Collaboration: Partner with Pharmacy, Nursing, Revenue Cycle, Operations, Compliance, and Centralized Teams to resolve data questions and close reporting gaps.

• Comply with Company’s Core Values and Core Competencies

• Perform other duties as assigned by supervisor

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong analytical and organizational skills with high attention to detail.

• Ability to initiate role and product frameworks independently.

• Ability to manage multiple recurring deadlines and priorities independently.

• Effective written and verbal communication with leaders and front-line teams.

• Snowflake (preferred).

• Advanced Excel (required).

• Proficiency in at least one statistical package (Stata, SPSS, or equivalent).

• Proficiency in at least one business intelligence platform (Power BI, Sigma, or equivalent).

• Working experience with front-facing health system EMR and data systems.

• Working proficiency with AI platforms for analysis and report development.

• Chart review with accurate, consistent data abstraction; mixed-methods data collection and synthesis.

• Ability to work on site and travel up to 30%.

• Preferred: Front-line clinical experience, such as a clinical credential (RN, PharmD, CPhT, or equivalent) or specialty pharmacy or home infusion experience.

• Preferred: Technical depth beyond the required minimum, such as pipeline automation, statistical modeling, or AI-assisted analytics.

• Preferred: Specialized training in healthcare or pharmacy informatics and analytics; example: familiarity with clinical compliance reporting, electronic medical record support.

Education and/or Experience

• Bachelor’s degree in health informatics, public health, biostatistics, health administration, nursing, pharmacy, or another quantitative or clinical field; equivalent combined education and experience considered.

• Minimum of 3 years of healthcare analytics experience, including independently building recurring reports.

• Minimum of 2 years of front-line healthcare experience (direct patient care, pharmacy, or infusion operations); may overlap with analytics years.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works on site in pharmacy and clinical settings, routinely uses standard office equipment such as computers and phones, and requires travel up to 30% to company locations, primarily the Nash, Texas pharmacy location. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR259654